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Category Archives: CRM

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Incident Management Process: 5 Steps to Effective Resolution

Cloud Database, CRM, opinionBy PresplayDecember 22, 2020Leave a comment

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from…

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